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Installation scope, exclusions and warranty

Owner (Party A) and Contractor (Party B)

Contracting parties: The Owner identified as a contracting party in the quotation is Party A. The Contractor named in the quotation is Party B. An authorised representative may sign on behalf of Party A but is not deemed to be the Owner. If the contracting client is a tenant, builder or another entity rather than the Owner, the quotation must identify that capacity and any required owner authority; this clause does not bind a property owner who is not a party to the contract.

The written quote covers design and installation of the selected solar and/or battery system, related electrical work, testing and commissioning. Unless stated otherwise, it includes standard AC electrical materials for a run of up to 5 metres.

The site-specific plan and performance estimate form part of the agreed project documents. Both parties must sign the contract and every variation, including layout, equipment, price and expected performance changes, before installation or changed work proceeds. Verbal approval on site is insufficient.

Not included unless expressly listed in the issued quote

• Concrete plinth or base for equipment
• Backup system or two dedicated backup circuits, whether manual or automatic
• AC cabling and standard materials beyond the first 5 metres
• Additional work for a roof pitch above 21°
• Roof tile cutting or roof alterations
• Travel beyond 25 km from the FH base
• Packaging and installation waste removal
• Roof waterproofing work
• Repair of pre-existing electrical faults
• Removal and transport of an existing solar or battery system

Switchboard work is included only when it appears in the written quote. Any excluded work needed on site will be assessed and separately agreed before it is charged.

Price adjustment due to market cost increases

Market cost increases: If market fluctuations result in increased costs of materials, labour or equipment during a prolonged period between quotation and completion of the works, the Contractor (Party B) may propose a corresponding price adjustment to the Owner (Party A). Any proposed adjustment must be notified to Party A in writing, together with the reasons for and amount of the adjustment, and agreed by both parties in writing before it takes effect. Any required variation must be signed by both parties. No price increase is applied automatically. Mandatory statutory and applicable NETCC cancellation, termination and refund rights remain unaffected.

Confidentiality agreement

Confidentiality: By signing acceptance of this quotation, Party A agrees to keep its non-public design drawings, technical proposals and commercial information confidential. Without Party B's written consent, that information must not be publicly disclosed, forwarded without authorisation or used for purposes outside this project. Private access links and verification codes must not be shared. This agreement does not prevent reasonable disclosure to professional advisers and necessary project participants who are subject to confidentiality obligations, or disclosure required by law, complaints or the exercise of statutory rights.

Price and payment

Issued pricing remains valid for at least 10 business days from issue. The project schedule states the deposit and payment stages. Standard design is included; any bespoke design fee and refund conditions must be expressly itemised. Undisclosed non-refundable charges will not be deducted.

The published final amount is the GST-inclusive amount payable after any eligible, verified government incentives expressly shown in the quote. If an incentive is unavailable or changes, FH will confirm a revised written price. FH does not accept cash payments. GST applies to taxable work regardless of payment method.

After-sales and warranty

FH provides a 5-year warranty on its installation workmanship. Product warranties are provided by the original manufacturers under their stated terms; they are separate from FH’s workmanship warranty. FH will assist with product warranty claims and meet its obligations under Australian Consumer Law and any applicable NSW statutory warranties. These rights are not excluded by a manufacturer warranty.

Approvals, handover and customer support

Where required, written Owners Corporation consent must be supplied before the contract is signed. Required network approval must be obtained before installation. Your energy retailer may change tariffs or charge for metering; contact them to confirm.

Before activation, you will receive operating and maintenance instructions, equipment ratings, locations, commissioning details, models and serial numbers, manufacturer datasheets and warranties. Signed project documents and relevant records will be retained for at least five years.

The seller undertakes to comply with NETCC and remains responsible for parties acting on its behalf. Complaints may be made through the seller contacts in the project schedule. We aim to respond within 15 business days and give a final response within 25 business days unless an extension is agreed. Escalation is available to NETCC and the relevant state Fair Trading body.