INTRODUCTION
This document sets out the privacy policy of FH Electrician Service Pty Ltd (ABN 57 654 148 375) (referred to in this privacy policy as we, us, or our).
We take our privacy obligations seriously and have created this privacy policy to explain how we store, maintain, use, and disclose personal information.
By providing personal information to us, you consent to our storage, maintenance, use, and disclosing of personal information in accordance with this privacy policy.
TYPES OF PERSONAL INFORMATION WE COLLECT
- name;
- mailing or street address;
- email address;
- telephone number and other contact details;
- electricity retailer and NMI Number, including electricity retailer bill;
- credit card or other payment information;
- information about your business or personal circumstances;
- information in connection with client surveys, questionnaires, and promotions;
- your device identity and type, I.P. address, geo-location information, page view statistics, advertising data, and standard web log information;
- social media information;
- information about third parties; and
- any other information provided by you to us via our website or our online presence, or otherwise required by us or provided by you.
HOW WE COLLECT PERSONAL INFORMATION
We may collect personal information either directly from you, or from third parties, including where you:
- contact us through our website;
- purchase goods and services through our company;
- submit any of our online sign-up forms;
- communicate with us via email, telephone, SMS, social applications (such as LinkedIn, Facebook, or Twitter), or otherwise;
- interact with our website, social applications, services, content, and advertising; and
- invest in our business or enquire as to a potential purchase in our business.
USE OF YOUR PERSONAL INFORMATION
We collect and use personal information for the following purposes:
- to provide services, goods, or information to you;
- for record-keeping and administrative purposes;
- to provide information about you to our officers, employees, contractors, consultants, agents, or other third parties to provide goods or services to you;
- to improve and optimise our service offering and customer experience;
- to comply with our legal obligations, resolve disputes or enforce our agreements with third parties;
- to send you marketing and promotional messages and other information that may be of interest to you and for direct marketing (in accordance with the Spam Act);
- to send you administrative messages, reminders, notices, updates, security alerts, and other information requested by you; and
- to consider an application of employment from you.
SECURITY
We take comprehensive measures to safeguard your personal information and protect it from unauthorised access or misuse. Our information technology systems are secured with password protection, and we implement various administrative and cybersecurity protocols to fortify these systems. However, we cannot guarantee absolute protection against all potential security threats.
REQUESTING ACCESS OR CORRECTING YOUR PERSONAL INFORMATION
If you wish to request access to the personal information we hold about you, please contact us. We may need to verify your identity before providing you with your personal information.
COMPLAINTS
If you wish to complain about how we handle your personal information, please contact us. We will investigate your complaint promptly and respond to you within a reasonable timeframe.
CONTACT US
For further information about our privacy policy or practices, or to access or correct your personal information, please contact:
Name: Privacy Officer
Email: support@aspl2.com.au
